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Salty C: Exchanges, Returns, Refunds and Our Privacy Policy and Shipping Policy

 

Exchanges


Salty C will replace items:

-If they are defective or damaged on arrival. You have 1 week (5 working days) from receiving the parcel, to notify us that the item received is faulty. We will then arrange to get the faulty item back to us and replace it (or refund you if the item is no longer in stock/available). All courier fees involved here will be on us.

-If you have ordered the wrong size, or you don’t love the item you have bought and would like to exchange it for the correct size or something else you prefer we can arrange it for you although all courier fees involved in your exchange will be at your own expense. You have 2 weeks (10 working days) to notify us that you would like to exchange the product.

 

 

Returns


The Salty C return policy lasts 2 weeks (14 days/10 working days). You can return anything in this time frame, and we will issue you a refund. If more than 10 days have passed since your purchase, we unfortunately can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition you received it in. It must also be in the original packaging. To return an item/s, you will need to notify us of the item/s being returned via email (saltycponchos@gmail.com). You will be responsible for paying for your own shipping costs for returns. Shipping costs are non-refundable.

 


Refunds (if applicable)


Once your returned item/s have been delivered back to us, and have been fully inspected, we will send you an email to notify you that they have been received. Please make sure that your name and contact details/email are CLEARLY marked on the bag. If your returned item/s are approved (in selling condition) we will contact you for bank details for an EFT.

 

PLEASE NOTE: items on SALE are not eligible for refund. Only regular priced items may be refunded.

 

 

 

 

Salty C Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.salty-c.com.

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information.”

We collect Device Information using the following technologies:

    - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
    - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
    - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
   Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number).  We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:
Communicate with you; Screen our orders for potential risk or fraud; and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Wix to power our online store--you can read more about how Wix uses your Personal Information here:  https://www.wix.com/about/privacy.  We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.

YOUR RIGHTS

You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally,  we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of South Africa.


DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at saltycponchos@gmail.com or by mail using the details provided below:

 62 feverberry Way, Ballito, 4390, South Africa

 

 

 

Our Shipping Policy

- Delivery fee of R100 on each order

​- Free delivery for orders over R1600

​- Collection is available from our headquarters in Ballito, KZN and Muizenberg, Cape Town. Details will be sent once order is placed.

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